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Exchange & Returns Policy

Thank you for shopping with Firefond.com. Firefond is committed to customer satisfaction and happiness making customer shopping experiences a delightful.

RETURN ANY PRODUCT(S)

All our product(s) is carefully handled and ensured that each shipment is thoroughly inspected and quality check before it leaves our premises. However if you receive a faulty/damaged product(s), then we request you to feel free to write us info@firefond.com and we will sort it as quickly as possible.

Firefond.com. reserves the right to refuse exchange, based on the condition of the product(s) being returned.

CONDITIONS OF RETURNING PRODUCT(S):

We'll do our best to take care of you. We will accept exchange of Bra (Bralette Bras, Cami Bras & Tube bras Bra-Panty set Teddy, Stocking and Babydoll are not included) Pajama Nightwear Set Nighties, Legging, Jeggings, Western wear and Shorts Set within 07 days of your purchase.

A. Firefond.com. does not accept returns of product(s) that is subjected to destructive conditions. We does not accept returns of product(s) as given below:

  1. Worn.
  2. Torn.
  3. Laundered.
  4. Tags removed.
  5. Smell of body odor/perfume.
  6. Lotion/body glitter on them.
  7. Soiled/stained.
  8. Not returned in original packaging.
  9. We haven’t accepted return any type of paste tapes and ribbed (Because of FireFond not use any type of tape and ribbed at the time of packing) so kindly at the time of delivery not accept parcel like torn and sealed open.
  10. Clearance sale product(s) is non exchangeable. This means you cannot return a clearance product(s) due to dislike/quality/sizing/color. It is a final Sale.

B. The product(s) that falls in the above conditions is not eligible for returns and will be returned to the customer at the customer's expense.

C. Considering the intimate nature of our merchandise and hygienic standards of certain product(s), we regret that it is not possible for us to accept returns on the following product(s):

  1. Panties
  2. Legwear
  3. Shapewear
  4. Swimwear
  5. Nightwear (Except Pajama Nightwear Set Nighties, Legging, Jeggings, Western wear and Shorts Set)
  6. Bra – Accessories
  7. Bralette Bras
  8. Cami Bras
  9. Lingerie Sets
  10. Tube bras
  11. All Accessories

 

D. We do exchange Bra (Bralette Bras, Cami Bras & Tube bras are not included), Pajama Nightwear Set Nighties, Legging, Jeggings, Western wear and Shorts Set, if it comes under the size issue/the garment received was faulty. Based on the availability and preference, we'll send a replacement product(s).

E. In the welfare of hygiene, we may refuse returns of product(s) that show visible signs of having been worn, washed/soiled.

Note: Exchange of product(s) is entertained only once.

Defective/Wrong Product(s) replacement:

We apologize for the inconvenience caused to you by receiving a defective product(s). In order to sort it on priority, kindly feel free to write us info@firefond.com with the following the details:

  1. Mention the order Id in the subject line for reference.
  2. Unbox parcel video mandatory. We haven’t accepted any type of paste tapes and ribbed.
  3. Attach a Snapshot/photo or unbox video of the fault / damaged product(s) indicating it. Once we receive the mail, our team reviews the damage. We will resolve this in the best way possible for you and will do our best to provide an enhanced service.
 
INITIATE A RETURN

Ensure the product(s) you would like to return meet our Policy.

Exchange Process:

A. Exchange request must be made within 07 days from the date of product delivery.

B. If you need your product(s) to be exchanged, kindly feel free to write us info@firefond.com.

C. You can also feel free to write us info@firefond.com mentioning the order Id in the subject line for reference. After receiving your request, our customer care team will give you a call and confirm the same.

D. Next, the reverse pick-up will be initiated with our courier partner.

E. Our courier partner will get in touch with you and the pickup can be done within 48hrs of time.

Note: We are not responsible for any product(s) that is returned to us by mistake.

F. Once we receive the product(s), it will be sent to the examination team.

G. After getting the approval, we will process your request.
Note: Product(s) must be returned with the following:

  1. Properly fold & placed as received.
  2. With all tags attached in the original packing
  3. Packed in their original package
  4. Attachment of the original Invoice slip
 
REVERSE PICKUP

In most cases, we will have the product(s) picked up from your place within 48 hours of approval.

In case, Reverse Pickup is not available in your area, you may send us the product(s) through any authorized courier service. Your exact courier charges will be reimbursed with a ceiling of Rs.75/- in your Firefond wallet.

Time taken for an exchange

All exchange/refund will be processed as soon as we receive the original product(s) back in our warehouse. Once received, it will take minimum 7 to 10 working days to process any exchange /refund by credit in your Firefond wallet.

Once we receive the product(s), it is examined and after the approval, we initiate the exchange/refund.

Generic refund policy

Thanks for purchasing our products at [Firefond.com] operated by [Apna Collection].

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 10 to 15 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

Cancellation Process

You may cancel your order within 24 hours from the time of order placement. To cancel your order, please feel free to write us info@firefond.com with its order Id in the subject line for reference.

In an extreme case,Firefond.com. may cancel orders for any reason like the product(s) is out of stock and there are no plans of restocking it, pricing errors/credit card payment is declined by bank. Our team will call you and notify you on the same.

Cancel an exchange request

All you need to do is feel free to write us info@firefond.com and cancel the exchange request.

Return A Product(s) purchased on a Discount/Offer:

Firefond.com. gives you great deals and offers for the customers to get the best trends of the Season. Product(s) bought under discount during offer sales, special promotions, coupons or promo-codes cannot be returned.