If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return it to the delivery person. Also, please email us mentioning your Order ID at info@firefond.com. We will personally ensure that the issue is satisfactorily resolved. Please make sure that the original product tag and packing is intact.
Order cancellation or change in order can be done till the order has not been dispatched. Please email us mentioning your Order ID at info@firefond.com.
If you think, you have received a faulty/incorrect item, please email us mentioning your Order ID at info@firefond.com. We will personally ensure that the issue is satisfactorily resolved. Please make sure that the original product tag and packing is intact.