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SHIPPING & DELIVERY

How long does it take to arrive an order?

  • We ship all orders within 24 hours.
  • Most orders are delivered within 3-7 working days depending on the location of delivery.
  • We provide free Shipping on all orders above Rs. 1499. There will be delivery charge on all orders below Rs. 1499
  • We Charge on all COD orders.

In case of receiving damaged condition product.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return it to the delivery person. Also, please email us mentioning your Order ID at info@firefond.com. We will personally ensure that the issue is satisfactorily resolved. Please make sure that the original product tag and packing is intact.

MY ORDERS :

  • Can I change or cancel my order?

Order cancellation or change in order can be done till the order has not been dispatched. Please email us mentioning your Order ID at info@firefond.com.

  • What to do if I receive a faulty/damage item?

If you think, you have received a faulty/incorrect item, please email us mentioning your Order ID at info@firefond.com. We will personally ensure that the issue is satisfactorily resolved. Please make sure that the original product tag and packing is intact.